Tag Archives: cynefin

10 Practical Tips to Better Ask Questions [to Understand]

“Hey John, the [poor] way the new division is collaborating with us on pre-sales is actually worsening our conversion rate, right?”. If the aim was to genuinely better understand something, such a question contains at least three mistakes: have you spotted any one of them? […]

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Leadership Skills for a World of Complexity [very short]

We have moved fast into a decision domain of complexity. Cause-and-effect analysis returns blurred results. Expert advice is less and less relevant. ROI-driven plan-execute-measure approaches are less and less effective. The diffusion of tech and new media have brought new forms of competition to grow […]

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